Customer Portal call: (262) 436-4600 | email: customerservice@steinhafels.com
Bedding Warranty Policies
Bedding Warranty Claim - What you will need
Start a claim now!- Contact information including a valid sales receipt
- Product information including information on Law Label
- Required Photos - please see below to make sure you have them ready to upload
For claims on all power foundations, Tempur-Pedic and Serta mattresses - please contact the vendor directly. (See contact information below.)
| Manufacturer | Contact Center | Website |
|---|---|---|
| Tempur-Pedic® | 1-888-811-5053 | https://www.tempurpedic.com/warranties/ |
| Legget & Platt | 1-800-888-3078 | http://lpadjustablebeds.com/register |
| Beautyrest - Adjustable Bases | 1-888-550-3746 | https://www.beautyrest.com/Complete-Bases |
| Reverie | 1-800-973-8374 | https://reverie.com/register-your-warranty |
| Sealy Ease® - Adjustable Bases | 1-800-697-3259 | https://www.sealy.com/bases/ |
| Moto Sleep | 1-844-696-6886 | http://www.motosleep.com/services/contact.html |
| GhostBed | 954-371-2004 | https://www.ghostbed.com/pages/warranty |
Note: For claims outside of the manufacturer's warranty and have the Guardsman Protection Plan - please go to Guardsman's website to place a claim.
What is covered by the Bedding Warranty?
Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear.
Any stains, discoloration, rips, tears, or burns will void the manufacturer's warranty. For complete details, read and follow the directions on your warranty card.
Required Photos (7 MB max size / photo)
Mattress (without applying any pressure)
Photo of Law Tag attached to the mattress
Picture must be clear and easy to read for a claim to be reviewed.
Area of Defect
Place straight edge across the area. Place ruler or tape measure vertically to measure.
Close up area of defect
Close up of previous photo, showing the measurement on ruler or tape measure.
Measurement of opposite side
Place straight edge across the area. Place ruler or tape measure vertically to measure.
Close up of opposite side
Close up of previous photo, showing the measurement on ruler or tape measure.
Foundation
Photo of Foundation
Place straight edge across the area. Place ruler or tape measure vertically to measure.
Close up of foundation measurement
Close up of previous photo showing the measurement on the foundation.
Photo of Law Tag attached to the foundation
Picture must be clear and easy to read for a claim to be reviewed.
Frame/Support
Photo of frame or support
Show the support system that the box spring is sitting on.